1.How do I place orders©

(1). Make an order by email(show us the style,size,quantity ect.) or order in our website:www.hot-apparel.com.
(2). We send you a confirmaition letter including the order your make and our account detail.
(3). Make Payment.
(4). After receive payment. Delivery will be finished in 2days
(5). Offer customer the Tracking Numbers after the shipment.
(6). The customer sign for the parcels.©

2.How will the products be shipped© How long until I receive my products©
Your order will be processed within 1-2 days upon receiving your payment. Shipping is done via either TNT,DHL,EMS, or UPS express. We will provide you with tracking number via e-mail once your products were shipped. Delivery may take from 3-6 business days.

3.If I need to order the items which arent on the website, you can find them for me©
OK, thats no problem.

4.Do I need to pay extra for shipping cost©
Our wholesale prices are including shipping cost. If you order more than 12pairs/pieces from us, we would like to offer wholesale prices.

5.Whats the minimum order © Can I order a pair /piece sample©
Our minimum order is 12pairs/pieces.Yes,you are welcome to order a pair/piece as sample before placing order, We dont mind to start the business from minimum order even 1 pair/piece.

6.If your minimum order is 12 pairs/piece, can I mix other models and colors©
Yes,you can mix the sizes and styles for your minimum order.

7.What about reasons for exchanges and refunds©
We do not offer refunds. We will exchange the products if for reason we sent the wrong shoe or size.©

8.Will ship to a P.O. Box, FPO/APO©
No, we do not ship to FPO/APO and P.O Box addresses. No Exceptions! Why© Because there have been too many situations in the past where the shipper/carrier could not find the address. Its troublesome for both the buyer and the seller. If you only have a P.O. Box , FPO/APO or military address, please kindly supply us with a friends or relatives home address.